Have some questions?

If something is missing or you can’t find the answer for your question – you can always drop us a letter with all your questions.

1Are you factory or trading company?+

We are a factory with more than 10 years experience in manufacturing door and window equipment.
2What kind of payment methods do you have?+

We support T/T and L/C payment.
3Do you have customized service?+

Yes, we can do customized order.
4How about shipping time and method ?+

The delivery time of our regular stock machines is 10-15 days, and the shipping method is mainly by sea. Small machines, tools and accessories can be shipped by air.
5How long is the service life and warranty ?+

The designed service life of our machines can be more than ten years, and all machines have one year warranty except consumables.
6How to install and use the machine after arrival?+

Our equipment has been debugged before leaving factory to meet production standard requirements. We can provide engineers on-site installation training, remote videophone installation guidance, installation and commissioning videos, user manuals and variety methods.
7How to do the maintenance for machine?+

Please carry out daily maintenance, monthly and annual maintenance and inspection for the machine according to the requirements in product instruction manual.