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Frequently Asked

Are you factory or trading company?

We are a factory with more than 10 years experience in manufacturing door and window equipment.

What kind of payment methods do you have?

We support T/T and L/C payment.

Do you have customized service?

Yes, we can do customized order.

How about shipping time and method ?

The delivery time of our regular stock machines is 10-15 days, and the shipping method is mainly by sea. Small machines, tools and accessories can be shipped by air.

How long is the service life and warranty ?

The designed service life of our machines can be more than ten years, and all machines have one year warranty except consumables.

How to install and use the machine after arrival?

Our equipment has been debugged before leaving factory to meet production standard requirements. We can provide engineers on-site installation training, remote videophone installation guidance, installation and commissioning videos, user manuals and variety methods.

How to do the maintenance for machine?

Please carry out daily maintenance, monthly and annual maintenance and inspection for the machine according to the requirements in product instruction manual.

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Hisena is specializing in aluminum and UPVC window door manufacturing equipment.

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HISENA specializing in production and selling UPVC and aluminum doors and windows manufacturing equipment was established in 2008.

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